Privacy Policy

Welcome to DBET. We protect your privacy and the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us. By accessing or using DBET's services, you agree to the terms of this Privacy Policy. Read this policy carefully to understand our practices regarding your data.

DBET operates under a valid license issued by our licensing authority. All our operations, including data handling, comply with stringent regulatory standards. Your trust is important to us, and we are transparent about our data processing activities.

We collect various types of information to provide and improve our services:

• Personal Identifiable Information (PII): This includes your name, date of birth, address, email address, telephone number, and payment information (e.g., credit/debit card details, bank account information). We collect this when you register an account, make deposits or withdrawals, or contact our customer support.
• Identity Verification Information: To comply with legal and regulatory obligations, such as Know Your Customer (KYC) and Anti-Money Laundering (AML) requirements, we may request copies of identification documents, such as passports, driver's licenses, or utility bills.
• Transactional Information: Details of your betting activity, deposits, withdrawals, and other transactions conducted through your DBET account.
• Technical and Usage Data: Information about how you access and use our services, including your IP address, browser type, operating system, device identifiers, referral source, pages visited, and the duration of your visits. This helps us understand user behavior and improve our platform.
• Communication Data: Records of your communications with us, including emails, live chat transcripts, and phone call recordings. This helps us resolve queries and improve our service quality.
• Marketing and Preferences Data: Your preferences in receiving marketing from us and our third parties, and your communication preferences.

We use the information we collect for various purposes:

• To Provide and Manage Your Account: This includes creating and maintaining your DBET account, processing your bets, deposits, and withdrawals, and providing you with access to our services.
• To Verify Your Identity: To comply with legal and regulatory requirements, prevent fraud, and maintain the integrity of our platform.
• To Communicate with You: Sending you important updates, service messages, security alerts, and responding to your inquiries.
• For Marketing Purposes: With your consent, sending you promotional offers, newsletters, and information about new products or services that may interest you. You can opt out of marketing communications at any time.
• To Improve Our Services: Analyzing usage patterns and feedback to enhance the functionality, user experience, and security of DBET.
• For Security and Fraud Prevention: Detecting and preventing fraudulent activities, unauthorized access, and other illegal or prohibited activities.
• To Comply with Legal and Regulatory Obligations: Fulfilling our duties under applicable laws, regulations, and licensing requirements, including reporting to regulatory bodies.
• For Responsible Gambling: Monitoring betting patterns to identify and assist individuals who may be at risk of problem gambling.

We process your personal data based on the following legal grounds:

• Performance of a Contract: Processing your data is necessary to fulfill our contractual obligations to you, such as providing betting services and managing your account.
• Legal Obligation: We process your data to comply with legal and regulatory requirements, including KYC, AML, and responsible gambling regulations.
• Legitimate Interests: We process data for our legitimate business interests, provided these do not override your fundamental rights and freedoms. This includes improving our services, preventing fraud, and securing our platform.
• Consent: In certain situations, we may rely on your explicit consent to process your data, particularly for marketing communications. You have the right to withdraw your consent at any time.

We may share your information with third parties in the following circumstances:

• Service Providers: We engage trusted third-party service providers who assist us in operating our business, such as payment processors, IT support, identity verification services, and marketing agencies. These providers are contractually bound to protect your data and only use it for the purposes specified by DBET.
• Regulatory and Law Enforcement Authorities: We may disclose your information to regulatory bodies, law enforcement agencies, or other governmental authorities when required by law or to comply with legal processes, such as subpoenas or court orders.
• Fraud Prevention Agencies: To prevent fraud and money laundering, we may share your data with specialized agencies and databases.
• Affiliates and Business Partners: With your consent, we may share your information with our affiliates or business partners for marketing or other purposes, provided they adhere to similar privacy standards.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal data.

We do not sell your personal data to third parties.

DBET implements technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption: We use SSL (Secure Socket Layer) encryption technology to secure data transmission between your browser and our servers.
• Access Controls: Access to your personal data is restricted to authorized personnel who have a legitimate business need to access it.
• Firewalls: Our systems are protected by firewalls to prevent unauthorized access.
• Regular Security Audits: We conduct regular security audits and vulnerability assessments to identify and address potential weaknesses.
• Data Minimization: We only collect and retain personal data that is necessary for the purposes for which it was collected.

While we protect your personal information, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

Under applicable data protection laws, you have certain rights regarding your personal data. These include:

• Right to Access: You have the right to request a copy of the personal data we hold about you.
• Right to Rectification: You can request that we correct any inaccurate or incomplete personal data we hold about you.
• Right to Erasure (Right to be Forgotten): You can request the deletion of your personal data under certain circumstances, for example, if the data is no longer necessary for the purposes for which it was collected.
• Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal data in certain situations.
• Right to Data Portability: You can request to receive your personal data in a structured, commonly used, and machine-readable format, and have the right to transmit that data to another controller.
• Right to Object: You have the right to object to the processing of your personal data in certain situations, particularly where we are relying on legitimate interests as our legal basis.
• Right to Withdraw Consent: Where we rely on your consent to process your data, you have the right to withdraw that consent at any time.
• Right to Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority if you believe your data protection rights have been violated.

To exercise any of these rights, contact us using the details provided in the "Contact Us" section. We may need to verify your identity before fulfilling your request.

DBET uses cookies and similar tracking technologies to enhance your experience, analyze site usage, and provide personalized content and advertising. Cookies are small text files stored on your device when you visit our website.

• Essential Cookies: These are necessary for the website to function correctly, enabling core functionalities like security, network management, and accessibility.
• Analytical/Performance Cookies: These allow us to recognize and count the number of visitors and see how visitors move around our website. This helps us improve how our website works.
• Functionality Cookies: These are used to recognize you when you return to our website, allowing us to personalize our content for you, greet you by name, and remember your preferences.
• Targeting/Advertising Cookies: These cookies record your visit to our website, the pages you have visited, and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests.

You can manage your cookie preferences through your browser settings. Disabling certain cookies may affect the functionality and your experience of the DBET website.

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The specific retention period will vary depending on the type of data and the purpose of processing.

For example, we typically retain account information for the duration of your active account and for a period thereafter as required by our licensing authority and AML regulations. Transactional data is retained for longer periods to comply with financial record-keeping obligations.

Once your data is no longer required, we will securely delete or anonymize it.

Your personal data may be transferred to, and stored at, a destination outside of your country of residence, including countries outside the European Economic Area (EEA) that may not have the same data protection laws as your jurisdiction. When we transfer your data internationally, we take appropriate safeguards to ensure that your data is protected in accordance with this Privacy Policy and applicable data protection laws. These safeguards may include:

• Transferring data to countries deemed to provide an adequate level of data protection by the relevant authorities.
• Using standard contractual clauses approved by the European Commission.
• Implementing other legally recognized data transfer mechanisms.

DBET's services are not intended for individuals under the age of 18 (or the legal age for gambling in your jurisdiction, whichever is higher). We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal data from a child, we will delete that information as quickly as possible. If you believe we might have any information from or about a child, contact us immediately.

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological advancements. We will notify you of any material changes by posting the updated policy on our website and, where appropriate, by email or other direct communication. Review this policy periodically to stay informed about how we are protecting your information. Your continued use of DBET's services after any modifications to this Privacy Policy will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data processing practices, contact our Data Protection Officer:

• By Email: [email protected]
• By Live Chat: Available on our website
• By Post: Our registered office address (details available upon request)

We resolve any privacy concerns you may have in a timely and efficient manner.