Privacy Policy

Welcome to DBET. We protect your privacy and the security of your personal information. This Privacy Policy outlines how DBET, an online sportsbook, collects, uses, discloses, and protects the data you provide when you use our services. We adhere to data protection principles and comply with applicable privacy laws, including the General Data Protection Regulation (GDPR) where relevant. By accessing or using DBET's website and services, you agree to the terms of this Privacy Policy. Read it carefully to understand our data practices.

At DBET, your trust is paramount. We are transparent in our data handling practices, giving you control over your personal information. This policy explains your rights and how to exercise them.

We collect various types of information to provide and improve our services:

• Personal Identifiable Information (PII): This includes data you provide directly when you register an account, deposit funds, or contact customer support. Examples include your full name, date of birth, residential address, email address, phone number, and payment details (e.g., credit card information, e-wallet details). We also collect identification documents (e.g., passport, driving license) for verification, as required by our licensing authority.
• Transactional Information: Details about your betting activity, deposits, withdrawals, and other transactions conducted through your DBET account. This helps us manage your account and comply with financial regulations.
• Technical Information: When you access DBET, we automatically collect certain technical data. This includes your IP address, browser type and version, operating system, device type, referral source, pages visited, and the time and date of your visit. This information helps us secure and operate our platform.
• Communication Data: Records of your communications with us, including emails, live chat transcripts, and phone calls. This assists us in providing customer service and resolving issues.
• Publicly Available Information: In some cases, and where permissible by law, we may collect information about you from publicly available sources to verify your identity or for fraud prevention.

DBET uses collected information for various purposes, primarily to provide, maintain, and improve our services, and to comply with our legal and regulatory obligations:

• Account Management: To set up and manage your DBET account, process your bets, deposits, and withdrawals.
• Service Delivery: To provide you with access to our betting markets, features, and customer support.
• Verification and Security: To verify your identity, prevent fraud, money laundering, and other illegal activities, and secure your account and our platform. This is a crucial aspect of our commitment to responsible gambling.
• Communication: To communicate with you regarding your account, transactions, service updates, and promotional offers (where you have consented).
• Personalisation: To tailor our services and content to your preferences, offering a personalised betting experience.
• Analysis and Improvement: To analyse usage patterns, troubleshoot technical issues, and improve the functionality and performance of our website and services.
• Legal and Regulatory Compliance: To comply with our legal and regulatory obligations, including reporting requirements to our licensing authority and other relevant bodies.
• Responsible Gambling: To monitor for and identify potential problem gambling behaviours and to provide support or resources where appropriate, aligning with our responsible gambling policy.

DBET processes your personal data based on several legal grounds, as permitted by applicable data protection laws:

• Contractual Necessity: Processing is necessary for the performance of a contract with you, specifically to provide our betting services and manage your account.
• Legal Obligation: Processing is necessary for compliance with a legal obligation to which DBET is subject, such as anti-money laundering (AML) regulations, fraud prevention, and licensing requirements.
• Legitimate Interests: Processing is necessary for the purposes of the legitimate interests pursued by DBET or by a third party, except where such interests are overridden by your interests or fundamental rights and freedoms. Our legitimate interests include improving our services, preventing fraud, securing our network and information, and direct marketing (where permitted).
• Consent: In certain situations, we may rely on your explicit consent for processing your personal data, particularly for sending marketing communications. You have the right to withdraw your consent at any time.

DBET will not sell your personal data to third parties. However, we may share your information with trusted third parties under specific circumstances and always with appropriate safeguards:

• Service Providers: We engage third-party service providers to perform functions on our behalf, such as payment processors, IT support, customer service platforms, and marketing agencies. These providers are contractually obligated to protect your data and only use it for the purposes specified by DBET.
• Regulatory and Legal Authorities: We may disclose your information to government bodies, regulatory authorities, or law enforcement agencies when required by law, to comply with our licensing obligations, or to respond to valid legal requests.
• Fraud Prevention and Security: We may share data with organisations involved in fraud prevention, anti-money laundering, and responsible gambling initiatives to protect our services and our users.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal data may be transferred to the acquiring entity. We will notify you of any such change in ownership or control of your personal data.
• Affiliated Companies: We may share data with other companies within the DBET group for operational and service improvement purposes.

We ensure that any third parties with whom we share your data adhere to strict data protection standards.

DBET takes the security of your personal information very seriously. We implement technical and organisational measures to protect your data from unauthorised access, alteration, disclosure, or destruction. These measures include:

• Encryption: We use industry-standard encryption technologies (e.g., SSL/TLS) to protect data during transmission.
• Access Controls: Access to your personal data is restricted to authorised personnel on a need-to-know basis.
• Firewalls and Intrusion Detection Systems: Our systems are protected by advanced firewalls and regularly monitored for suspicious activity.
• Regular Audits: We conduct regular security audits and vulnerability assessments to identify and address potential weaknesses.
• Employee Training: All DBET employees receive regular training on data protection and privacy best practices.

While we protect your personal data, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we continuously work to enhance our protective measures.

Depending on your jurisdiction, you may have the following rights regarding your personal data held by DBET:

• Right of Access: You have the right to request a copy of the personal data we hold about you.
• Right to Rectification: You have the right to request that any inaccurate or incomplete personal data be corrected.
• Right to Erasure ('Right to be Forgotten'): You have the right to request the deletion of your personal data under certain circumstances (e.g., if the data is no longer necessary for the purposes for which it was collected).
• Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal data under certain conditions.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
• Right to Withdraw Consent: Where we rely on your consent for processing, you have the right to withdraw that consent at any time.

To exercise any of these rights, contact our customer support team using the details provided in the "Contact Us" section. We will respond to your request in accordance with applicable data protection laws.

DBET uses cookies and similar tracking technologies to enhance your experience on our website. Cookies are small text files stored on your device that help us:

• Remember your preferences: Such as language settings and login details.
• Analyse website usage: To understand how you interact with our services and improve functionality.
• Personalise content: To show you relevant promotions and betting options.
• Provide security: To protect your account and prevent fraudulent activity.

We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period). You can control and manage cookies through your browser settings. However, disabling certain cookies may impact the functionality and features available on DBET.

DBET retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The retention period for different types of data varies depending on:

• Our legal and regulatory obligations (e.g., anti-money laundering laws require us to retain transaction data for a specified number of years).
• The duration of your active account with DBET.
• The need to resolve disputes or enforce our terms and conditions.

Once your data is no longer required, we will securely delete or anonymise it. If you close your account, we may retain certain data for a period as required by law or for legitimate business interests, such as fraud prevention.

DBET operates globally, and your personal data may be transferred to, and stored at, a destination outside of your country of residence, including countries outside the European Economic Area (EEA). When we transfer your data internationally, we take measures to ensure that it is protected in accordance with this Privacy Policy and applicable data protection laws. This may include:

• Transferring data to countries deemed by the European Commission to provide an adequate level of data protection.
• Implementing Standard Contractual Clauses (SCCs) approved by the European Commission.
• Relying on your explicit consent for the transfer.

We ensure that any such transfers are conducted securely and in compliance with privacy standards.

DBET's services are not intended for individuals under the age of 18 (or the legal age of majority in their jurisdiction, whichever is higher). We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected personal data from a child under the legal age, we will take immediate steps to delete that information from our records. We encourage parents and guardians to monitor their children's online activity and help enforce our policy.

DBET may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological advancements. We will notify you of any significant changes by posting the updated policy on our website and, where appropriate, by sending you an email notification. Review this policy periodically to stay informed about how we protect your information. Your continued use of DBET's services after any modifications indicates your acceptance of the updated Privacy Policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data handling practices, contact our customer support team:

• Email: [email protected]
• Live Chat: Available 24/7 on the DBET website.
• Postal Address: You may also write to us at our registered office address, which can be found in our Terms and Conditions.

Our team addresses your inquiries promptly and transparently.